Privacy Policy

Al-Dakheel Oud Store is fully committed to protecting your personal data. By accepting our Privacy Policy, you authorize us to collect your personal information in accordance with this policy and only to a strictly limited extent.

Please note that your personal information will never be sold, used, or disclosed to any party, whether for compensation or otherwise.

How We Collect Customers’ Personal Information

When creating a new account, we request certain personal details that must be accurately completed to successfully register on the website and ensure there is no false or misleading information.

The personal information we may collect includes:

• Name
• Address
• Email address
• Phone number
• Other required details
• Financial information such as: credit/debit card or bank account details (for certain transactions)

Security Measures

Once your registration is complete, you may begin purchasing from Al-Dakheel Oud Store, which is strictly protected against fraud and misuse through the following procedures:

• Recording and storing your IP address and tracking the number of times you access the website.
• Collecting usage and access data to prevent duplicate accounts, fraudulent behavior, and to protect our systems from unauthorized attacks.
• We may share this data with trusted and specialized fraud-management service providers who assist in analyzing such information.

We also use cookies, which are small text files stored on your device for record-keeping purposes. Information collected through cookies may be matched with the personal data stored in our systems.

Sources of Collecting Personal and Confidential Information

We collect personal information from the following sources:

• Information you provide on the website through forms or other input fields.
• Information entered on the website without completing a form or submission.
• Information provided indirectly by third parties to verify user identity and prevent fraud.
• Information authenticated by third parties and shared with your approval.

Sales, Purchase & Account History – Internal Use of Personal Information

We collect, store, and process your personal information on our servers located in the United States of America, and maintain physical, electronic, and procedural safeguards to protect our services 24/7.

We use your personal information to:

• Activate your store account
• Process your transactions
• Provide all services available on the website

We may also share certain data with entities such as banks, credit/debit card processors, or identity verification services as part of our normal business operations.

However, we only disclose the last six (6) digits of your credit/debit card for verification purposes. All financial data is stored using secure encryption.

The purpose of sharing such data is to verify customer identity, reduce fraud, prevent criminal activities, and minimize financial risks on our website.

If suspicious activity is detected regarding your identity, the service provider has the right to request additional personal information.

By using our services, you agree to the sharing of your data for these purposes.

Control of Personal Information

If any personal information changes (e.g., name, address, phone number), you must update it via the “My Profile” section of your account or by contacting customer service.

Al-Dakheel Oud Store is not responsible for any losses resulting from your failure to maintain the confidentiality of your personal data.

If you wish to deactivate your account, you must contact customer service.

We are required to retain certain records for a minimum of five (5) years after the account is closed.

How We Protect Your Personal Data

Al-Dakheel Oud Store is committed to handling your personal account information at the highest level of security and protecting it from unauthorized access, use, or disclosure.

• Credit/debit card details and bank account information are stored only in encrypted form on offline devices.
• Once you log into your account and your information is transmitted online, all communications are secured through SSL (Secure Socket Layer) technology with 128-bit encryption, ensuring your data is protected online.

However, this protection level may not be 100% effective unless you follow proper security practices.

You must never share your account details with anyone.

If you believe any of your personal data has been compromised, you should change it immediately after logging into your account.

Exchange & Return Policy

Exchange and return are permitted within five (5) days from the purchase date, provided that:

• The original invoice is presented
• The items are unopened and remain in their original sealed packaging

For more information, click here.