Privacy Policy

Al-Dakheel Oud – Privacy Policy

Introduction

At Al-Dakheel Oud, we value the privacy of our customers and are committed to protecting their personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and other applicable data protection regulations.

This Privacy Policy explains how we collect, use, and safeguard your personal data.


Data Collection

We collect personal data that you provide to us when using our online services, visiting our stores, or communicating with us through various channels.

This data may include, but is not limited to:

  • Your name
  • Contact information
  • Payment details
  • Purchase history
  • Browsing behavior


Purpose of Data Processing

Your personal data is processed for specific purposes, including:

  • Providing the products and services you request.
  • Improving our services and enhancing your experience.
  • Communicating with you about your account or transactions.
  • Conducting market research and analytics.
  • Complying with legal obligations and enforcing our terms and conditions.


Consent

We obtain your consent before processing personal data for purposes that require consent under the PDPL.

You have the right to withdraw your consent at any time.


Data Sharing & Disclosure

We do not share your personal data with third parties except when necessary to provide our services, for legitimate purposes, to comply with the law, or to protect our rights.

Where data is shared, we ensure appropriate safeguards are in place to protect your privacy.


Data Security

We apply technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.


Your Rights

You have the following rights regarding your personal data:

  • The right to access your data and obtain a copy.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your data under certain circumstances.
  • The right to object to the processing of your data.
  • The right to data portability.

To manage your communication preferences and personal data, please visit the Communications and Privacy Preferences Center in your account:

https://shop.aldakheeloud.com/index.php?route=account/account

If you do not have an account, you can manage your communication preferences and personal data here:

https://shop.aldakheeloud.com/login


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any significant changes and obtain your consent when required.


Al-Dakheel Oud – Cookies Consent Policy

Introduction

At Al-Dakheel Oud, we are committed to maintaining the privacy and security of our users.

This Cookies Consent Policy explains our practices regarding the use of cookies on our website, in compliance with the Personal Data Protection Law (PDPL) and applicable regulations.


What Is Cookies Consent?

Cookies consent refers to the permission granted by users to allow a website to store or retrieve information from their devices, typically in the form of cookies.

This information helps us understand user preferences, improve website experience, and tailor services accordingly.


Types of Cookies Used

We use various types of cookies on our website, categorized as follows:

  • Strictly Necessary Cookies:
  • Required for website operation; they cannot be disabled and do not store personal data.
  • Advertising Cookies:
  • Used to display advertisements aligned with your interests.
  • Performance Cookies:
  • Help us track visits and traffic sources to measure and improve website performance.
  • Social Media Cookies:
  • Enable sharing of content on social media platforms.
  • Functional Cookies:
  • Enable additional features and a more personalized experience.


Managing Consent

Upon your first visit to our website, you will be asked to consent to the use of cookies, except for strictly necessary cookies that do not require consent.

You may update your preferences at any time through the Cookies Settings page.


Withdrawing or Modifying Consent

If you wish to withdraw or change your consent, we will respect your choices and remove any non-essential cookies.

You can easily manage your cookie preferences through our website.


Cookies for the Cookies Policy

A dedicated cookie is used to store your cookie settings, including the scope of your consent, its duration, and your preferences regarding different categories of cookies.


Privacy Policy

In addition to this Cookies Consent Policy, our use of cookies is subject to Al-Dakheel Oud’s Privacy Policy, which ensures transparency and compliance.

For more information on our privacy practices, please visit our Privacy Policy page.


Contact Us

If you have any questions or concerns regarding our Privacy Policy, Cookies Consent Policy, or how we handle your personal data, please contact us at:

📧 [email protected]

Head Office Address:

Riyadh – King Fahd Road

Al-Nomudhajiyah District, 1st Floor

📞 920006530 – 0114133997



Last Updated: 29/10/2025